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Technical Support Guide

Learn how to contact UPX technical support and open a ticket related to your network

Technical Support is the main channel for questions about service activation, products or network outage and cyber attacks occurrence.

UPX specialists are available 24x7x365 and consultations can be made, preferably by email, landline or WhatsApp.

E-mail

To open a ticket, the customer must send a message to one of the options below.. After sending the e-mail, the request will be opened with the registration number for queries, follow-up until completion and history.

DDoS Defense
redes@upx.com

Streaming, CDN e/ou Hospedagem
suporte@upx.com

Technical service platform

Interactions can also take place within the UPX platform (Zendesk integrated) for opening the ticket. After sending the request, the customer will receive an email with the registration number for queries, follow-up to completion and history.

https://upxbr.zendesk.com/hc/pt-br/requests/new

Phone call

You can also contact technical support by calling +55 19 3368 0609 available on a 24×7 scale, with no time restriction. After the initial service, the customer will receive an email with the registration number of the request for queries, follow-up to completion and history.

WhatsApp

Another alternative for contacting UPX support is to add the contact +55 19 3368 0609 in your app or click on the WhatsApp button here on the website (bottom right corner), fill in the information and talk with our specialists. The service hours are from Monday to Friday from 7:00 am to 10:00 pm and Saturday, Sunday and holidays from 8:00 am to 5:48 pm.


Published:

14/02/2023

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