Learn how to contact UPX technical support and open a ticket related to CDN or Streaming
Technical Support is the main channel for questions about service activation, and acquired products.
UPX specialists are available 24x7x365 and consultations can be made, preferably by email, phone call or WhatsApp.
To open a ticket by email, the customer needs to send a message to suporte@upx.com. After sending the e-mail, the request will be opened with the registration number for queries, follow-up until completion and history.
Technical service platform
Interactions can also take place within the UPX platform (Zendesk integrated) for opening the ticket. After sending the request, the customer will receive an email with the registration number for queries, follow-up to completion and history.
https://upxbr.zendesk.com/hc/pt-br/requests/new
Phone call
You can also contact technical support by calling +55 19 3368 0609 available on a 24×7 scale, with no time restriction. After the initial service, the customer will receive an email with the registration number of the request for queries, follow-up to completion and history.
Another alternative for contacting UPX support is to add the contact +55 19 3368 0609 in your app or click on the WhatsApp button here on the website (bottom right corner), fill in the information and talk with our specialists. The service hours are from Monday to Friday from 7:00 am to 10:00 pm and Saturday, Sunday and holidays from 8:00 am to 5:48 pm.
Get in touch with UPX
Send your contact so that one of our specialists can get back to you.